What the virus check on pictures does, what each message means, and what to do when an attachment stays on Checking the file… or says we couldn't check it yet.
| You see | What happened | What to do |
|---|---|---|
| Checking the file… | The picture is uploaded and being scanned. | Wait a moment. You can type your request in the meantime; the send button is ready as soon as the check passes. |
| We couldn't check your picture for viruses yet — try again in a minute | The scanner is busy or temporarily unavailable. Nothing was sent to the AI and no credits were used. | Remove the picture and attach it again in a minute. If it keeps happening, tell us. |
| Flagged and removed | The scanner found something it does not allow, or the file isn't really the type its name says. The file was deleted from your workspace. | Export the picture again from the original program (a PNG, JPG or WebP), or use another one. |
Start here
Four ways to tell the agent what you want, when to use each, and how they combine. The prompt bar is always at the bottom center.
Prompt cookbook
For each kind of image (sketch, drawing, part photo, device photo, markup, concept) here is what the agent does with it and the prompt that gets the best result.
Account and billing
Sign in the safest way, set up a passkey and an authenticator app, manage your devices, and understand how Solid Vibes protects your data.